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Support
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Mi8 strongly believes that expert client
support is a key requirement for all
companies outsourcing their Exchange
services. We operate a dedicated team of
support personnel; all Apptix employees
- not outsourced, and available to
Customer Administrators
24x7x365 via phone or email. If you are
an end-user please contact your Company
Administrator for support-related
issues. |
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Self-support via our online administrative portal is encouraged. We have invested heavily in creating online tools enabling you to accomplish the most common changes and additions to your Exchange Hosting service. These online tools can solve most common issues and help alleviate hold times and email response times.
Of course, we are available 24x7 and if
you cannot resolve an issue please use
the contact information provided below. |
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CONTACT INFORMATION:
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Sales Inquiries |
1-800-965-4648, (Option 1)
or E-mail to
Mi8sales@apptix.com
Chat Live
with Sales |
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Billing Inquiries Mi8/Exchange 2003 |
1-800-965-4648, (Option 2)
International Callers Dial:
1-212-727-0911
Or E-mail to
mi8.billing@apptix.com |
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Client Support Services for Exchange
2003 users |
1-800-965-4648 (Option 3)
International Callers Dial: 1-212-727-0911
Or E-mail to
Mi8support@apptix.com
In order to best service and coordinate
communications with our customers, we request that
only account administrators contact Apptix Client
Support Services. If you need technical support
please contact your administrator to escalate issues
to Apptix Client Support Services. |
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Client Support Services for Exchange
2007 users |
In order to best service and coordinate
communications with our customers, we request that
only account administrators contact Apptix Client
Support Services through the Apptix OnDemand Console
Support Tab.
Apptix OnDemand provides:
- Access to Client Support Services
- Management/Update of your account settings
- Addition of new services or changes to existing
ones
- Access to the Online Support Tool which includes
an extensive Knowledge Base for all users and the
ability for account administrators to submit
tickets.
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| Billing Inquiries Apptix OnDemand/Exchange 2007 |
866-296-7835
Or E-mail to aod.billing@apptix.com, |
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Additional Contact Information: |
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