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Before You Begin
First, a few notes that will help you prepare your plan for
launching services with Mi8's Hosted Microsoft Exchange:
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Private Domain
Names: if you are using your own company's domain name, please
note that you must redirect your Mail Exchange (MX) records according to
Mi8's specifications. (This information will be sent to you during the
setup process.) The MX records are part of your domain record; just as your
URL is set up in databases across the Internet (domain name servers) to
point at your web site, so your MX records are recorded in those same
databases to point at your mail server. When you make a change to your DNS,
it can take up to 72 hours for that change to populate across all of the
domain name servers in the world, and during this transition period, you may
receive some emails at your old address, and some at your new Mi8 mailboxes.
Mi8's Client Support Service team is expert at managing these migrations,
and your sales rep will coordinate this plan to guarantee the transition
goes smoothly.
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Importing Data:
for small groups of users with data in their Outlook files or an internal
Exchange deployment, Mi8 can provide your users with coaching and best
practices documentation on how to export data from your old systems, and
import it to your new systems. For larger organizations with more
complex export/import requirements, Mi8's Systems Operations Team will work
with you to get your data into your new Mi8 mailboxes.
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Wireless
Devices: Mi8 provides services for a wide variety of wireless
devices, including the popular BlackBerry email pagers/phones, the Treo 600
and 650, and a wide variety of PDAs and Smartphones. However, we do
not sell these devices or the airtime packages that go along with them; we
only provide the services that enable these devices to interact with your
Hosted Exchange mailboxes. If you'd like to provision your wireless
device to connect with your Mi8 mailboxes, please see the
appropriate section below, or contact Mi8's Client
Support Services.
Getting Started
Once you've signed up for Mi8's Hosted Exchange Service, you can get started
right away using Outlook Web Access! Just point your browser at
https://mi8owa.mi8.com and log on with your
username and password - no setup is required. Outlook Web Access is a great way
to get to your email when you're away from your primary PC.
Connecting With Microsoft Outlook
Depending on the version of Outlook you are using, the operating system on your
PCs and your Internet connectivity restrictions, there are 2 ways to access
Mi8's Hosted Exchange Service using the Microsoft Outlook
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Outlook connection
to Exchange Server via HTTPS (note: only for Windows XP with Outlook 2003).
This provides a highly secure connection, and is the default connectivity
mode for users who meet the technical requirements.
-
Standard Outlook
interface to Exchange Server via an Internet connection
The FastInstall
program, available from our Downloads page, will
automatically detect your version of Outlook and will configure your system to
connect in the optimal mode.
Mi8 offers fee-based options for connecting to our system as
well, including Virtual Private Networks, point-to-point connections, and more.
For more information, please
contact
Mi8's Sales Team.
Connecting With Microsoft Outlook Express
You can also connect to Mi8's Hosted Exchange Service using Outlook Express.
Note that with this configuration, you will not be able to use a number of
features, including shared Contacts, Tasks, and Calendars. To get
instructions for connecting via Outlook Express, please contact Mi8's
Client Support Services.
Remember, too, that if you don't own Outlook 2003, you can
download it for free from our Downloads page.
Connecting with Entourage X for Macintosh OS X
Mi8 supports the use of Microsoft Entourage X and Entourage 2004 with our Hosted
Exchange service. For instructions on setting up your Entourage software to
connect to your Mi8 mailbox, please contact Mi8's
Client
Support Services.
Wireless Connectivity
Setting up your BlackBerry Wireless Handheld
Mi8 has been providing support for BlackBerry devices since 1999, via the
BlackBerry Enterprise Server (BES). f you are setting up a new account with Mi8,
please contact your Mi8 sales rep to add BlackBerry service to your initial
order. If your Mi8 mailbox is already up and running and you'd like to add
BlackBerry service, please contact Mi8's
Client
Support Services.
Setting up your Treo Smartphone
Mi8 provides full support for Treo smartphones via the GoodLink server from Good
Technologies. If you are setting up a new account with Mi8, please contact your
Mi8 sales rep to add Treo service to your initial order. If your Mi8 mailbox is
already up and running and you'd like to add Treo connectivity, please contact
Mi8's
Client Support Services.
Setting up your Pocket PC or Windows SmartPhone
Mi8 provides Exchange Server ActiveSync support for Pocket PC and Windows
SmartPhone wireless handhelds. If you are setting up a new account with Mi8,
please contact your Mi8 sales rep to add Activesync service to your initial
order. If your Mi8 mailbox is already up and running and you'd like to add
Activesync connectivity, please contact Mi8's
Client
Support Services.
Accessing Your Mi8 Mailbox From Your Cell Phone
If your cell phone or PDA is configured with support for the Wireless Access
Protocol (WAP) (for example, Verizon's 'Mobile Web' option), you can connect to
Mi8's Hosted Exchange service via Outlook Mobile Access (OMA) to check email,
contacts, and more. OMA provides a web browser optimized for small screens and
the bandwidth constraints of wireless connections. To access this
interface, browse on your WAP device to:
http://mi8owa.mi8.com/oma
You'll be asked to login with your username and password - it's as simple as
that. (Note: when you sign in, use the 'user@organization.com' format for
your username.) For assistance in configuring your device, please contact
Mi8's Client
Support Services.
Account Administration
Mi8 provides our award-winning utility for account
administration, Q Administrator, to our clients. Q Admin enables users to create
and disable accounts, reset passwords, increase mailbox size, create
distribution lists, and perform a wide range of other standard account admin
tasks.
The welcome letter sent to designated administrators at your
company will have instructions for downloading and using Q Admin. For more
information about Q Admin, contact your Mi8 sales rep, or contact Mi8's
Client Support
Services.
Getting Help
If you have trouble getting connected to Mi8, give us a call at 801-800-965-4Mi8
(4648), or +1-212-727-0911. The experts on our Client Support
Services team will be happy to help. |
